Returns & Refund Policy
Last updated: 07/20/2026
Returns
WolfMotion accepts return requests within 14 calendar days after delivery.
To begin a return, email wolfmotion.vr@gmail.com with your order number and reason for return before sending the product back. Return instructions and the return address will be provided by email.
United States and Canada
Returned products must be unused, unmodified, complete, and in their original condition and packaging.
United Kingdom and Germany
Customers may cancel an online purchase without providing a reason by contacting us within 14 days after delivery. After notifying us, the product must be returned within the following 14 days.
Customers may inspect the product as they reasonably would in a physical store. We may reduce the refund if handling beyond what is necessary causes diminished value.
Return Shipping
Customers are responsible for return shipping when returning an unwanted product or changing their mind.
WolfMotion will cover reasonable return shipping costs if the product arrived damaged, defective, or incorrect. We recommend using a tracked shipping service.
Refunds
After receiving and inspecting the return, WolfMotion will approve or decline the refund based on the conditions above. Approved refunds are initiated to the original payment method within 1–2 business days. Your bank or payment provider may require additional time for the refund to appear.
For United States and Canadian returns, original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.
For United Kingdom and German customers exercising their legal right of withdrawal, the cost of standard outbound shipping will also be refunded. Any additional cost for expedited or premium delivery is non-refundable.
No restocking fee is charged.
Damaged, Defective, or Incorrect Products
Please contact wolfmotion.vr@gmail.com as soon as possible, preferably within 7 days after delivery, with photos and a description of the issue. Depending on the circumstances, WolfMotion will repair, replace, or refund the product.
This request for early notification does not limit any mandatory consumer rights or legal guarantees.
Non-Returnable Products
Products that are returned incomplete, modified, or damaged after delivery may be refused or receive a reduced refund, except where applicable law requires otherwise.
Exchanges
We do not offer standard exchanges. Customers may return an eligible product and place a new order. Defective or incorrect products may be replaced at WolfMotion’s discretion.
Contact
For returns or questions, contact: